FAQ
Klarna is a payment service that allows customers to make purchases instantly and then pay for them in 4 equal instalments every 2 weeks starting from the date of purchase.
Just shop on PLT and check out as normal. At checkout, then choose the Klarna payment method. You will know if you are approved in seconds and once approved you will get an email confirmation from Klarna.
Klarna can be used on purchases made on prettylittlething and other retailers where Klarna is available.
There are no upfront fees but if your fortnightly payment is late, Klarna may charge a late fee. Late fees are capped, so if your instalment is late, you will only be charged 1 late fee per late instalment depending on the value of your order. Need a few extra days? Make sure to “Snooze” your repayment to push your scheduled repayment back.
Select the 4 interest free instalments option to split your purchase into 4 equal payments that will be taken every 30 days starting at the time of your order. No bills needed. Just sit back, relax and enjoy your latest garms.
Payments are collected on a fortnightly basis off the debit or credit card given at the time of purchase. All scheduled payments will be confirmed on email and you can review your purchases by logging into Klarna here..
Klarna orders are delivered within our standard delivery timeframes like any normal order from PLT. Visit our delivery page here for more information.
Klarna returns will follow our usual standard returns process. Please see here for more information. Any returns or refunds credited to your purchase will reduce your outstanding balance. You will need to continue to make your previously disclosed Instalment Payments at scheduled Due Dates until your balance is paid in full. If you have a credit balance you authorize Klarna to credit the balance back to your card, or any other card Klarna have on file for you.
Klarna will automatically attempt to collect your payment for your pay later in 4 purchase from the debit or credit card you entered at checkout. If Klarna are unable to collect your payment on the scheduled due date Klarna will send you a notification and provide you a courtesy two to seven business day slack period so that you can update your payment method or ensure enough funds are available on your selected card. If you update your card, Klarna will attempt to collect the late payment immediately. Otherwise we will attempt to charge your original card again after the two to seven-day period. If you fail to make a payment by the end of the courtesy slack period you will be in default, and in addition to our ‘Default’ right, we may charge you a late fee. If you fail to make your payments, you may be unable to use the service in the future. Klarna may continue to attempt to collect overdue and currently due payments on subsequent Due Dates or invoice you separately for the unpaid total.
When you apply for this Payment Option, we may order a credit report from a credit reporting agency or third-party database who will supply us with credit information. The agencies will record details of the search, which can be seen on your credit file, whether or not credit is granted. This record will also be visible to third parties and may affect other organizations’ future decisions on whether to provide you with credit. Klarna may also validate your card and request authorization from your card issuer. In this case there will be no entry shown on your credit file for these payments. Klarna may report information about your order to credit reporting agencies. Late payments, missed payments, or other defaults on your purchase may be reflected in your credit report and could impact your credit score.
You can contact Klarna anytime here or by downloading the Klarna app.