Popular FAQs
| Shipping Option | Shipping Times Please Note: The delivery times shown are from the date of order | Shipping Costs |
|---|---|---|
| AUS Standard Shipping | 5-9 business days (Depending on your area zipcode) | $14.99 |
| AUS Express Shipping | Up to 4 business days (Depending on your zipcode) | $19.99 |
| NZ Standard Shipping | 5-9 business days (Depending on your area zipcode) | $19.99 |
| NZ Express Shipping | Up to 5 business days (Depending on your zipcode) | $34.99 |
| Non-Metro areas | Standard Shipping Time Please Note: The delivery times shown are from the date of order | Express Shipping Time Please Note: The delivery times shown are from the date of order |
|---|---|---|
| Victoria Country | 7-11 working days | 3-5 working days |
| QLD Near Country | 8-10 working days | 3-5 working days |
| QLD Far Country | 7-11 working days | 3-5 working days |
| QLD Far Northern | 7-12 working days | 3-5 working days |
| South Australia | 8-10 working days | 3-5 working days |
| Western Australia | 7-11 working days | 3-5 working days |
| Western Australia Far | 9-12 working days | 3-5 working days |
| Tasmania | 7-11 working days | 3-5 working days |
| Darwin | 7-12 working days | 3-5 working days |
| Alice Springs | 7-11 working days | 3-5 working days |
| Northern Territories Other | 8-12 working days | 3-5 working days |
Visit the ReBound portal below, follow the instructions and drop your parcel off at the specified drop off point:
AU - Click here
NZ - Click here
To cover the cost of your return PLT will deduct $15 from your refund total.
A printer may be required to print your label.
Once we have confirmation that ReBound have received your parcel, we will credit your return. This will usually take approx. 5 working days.
We aim to process your return and refund for you ASAP, but on occasions it may take up to 14 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 14 days of returning the items, please contact us with the proof of postage information on your Post Office receipt and we will check this out for you.
Sorry to hear you haven’t received a part of your order!
If you are missing part of your order, please check:
- Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. You will also receive multiple tracking numbers.
- The receipt/invoice in the bag, this will show the items you should have received in this parcel. If you have everything that is on the invoice the rest of your order will come separately.
- Your PLT parcel packaging, if your order is arriving in multiple parcels then there will be a sticker on the bag to let you know the order has been split.
If you are missing items from your order and your dispatch email and invoice show all items on your order, then please get in touch with our customer services team HERE. Make sure to let them know your order number and which items were missing.
We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us a message with the following info:
- Your name
- Your order number
- Product name & code (this can be found on your order confirmation email)
- Picture of the fault / incorrect item