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Important update to our services

During these difficult times we’re working around the clock to ensure business as usual to provide you the service you know and love - without compromising on safety.
Due to limited flights, strict social distancing requirements and a substantial increase in parcel volumes as more people shop online, we are experiencing significant delivery delays to our service.
Despite this, we’re doing all we can to get your parcel to you as quickly and safety as possible. Remember you can keep up to date with your delivery through parcel tracking, the chatbot and the MyPost App.
We thank you for your patience at this time with our customer service team who are working tirelessly and doing their best to keep up with the additional demand.

Changing how we work to remain safe

Be assured we’re taking every precaution necessary to protect the safety and well-being of both you and our workers.
Post Offices have implemented social distancing measures and strict cleaning and hygiene standards for all regular services conducted in store. Counter safety screens are also currently being rolled out to further improve hygiene and reduce risks.
The World Health Organisation and the Australian Department of Health have stated that the risk of contracting COVID-19 through handling of mail or parcels is extremely low.
Nevertheless, we’ve added further health and safety steps to ensure that mail and parcels are handled safely by minimising human contact where possible. This is done by introducing contactless parcel deliveries where a signature is no longer required by yourselves to help reduce risks here.
We can only hope life returns to normality for all of us as quickly as possible. Until then, stay safe Australia.
Sending love, support and positivity to all.

PROMOTIONS & DISCOUNTS

SOCIAL COMPETITION T&C'S
HOW DO I USE A PROMOTIONAL CODE?
  • Enter your promotional code into the “Coupon Code” box at checkout.
  • Hit “Use”
  • If your code has been applied a pink tick will appear and display your savings.
  • If your code is a delivery code and your saving is showing as $0.00 then check you have the relevant delivery option selected for the code.
  • If you see red text saying “Invalid coupon code” check out our promo troubleshooting steps below.
  • Only one promotional code can be used per order.
  • Promotional codes may be switched off on site during busy periods- but we will always let you know if they are switched off.
  • Promotional codes are not applicable to beauty, sale (red prices) or premium items, unless otherwise stated.
MY PROMO CODE ISN'T WORKING

Entered a promo code into the “coupon code box”, clicked “use” but getting an “invalid code” message in red text? Check the below helpful tips and FYIs before getting in touch:

    • All codes have an expiry date you know. Check the email in which you received the code to confirm how long you have to use it.
    • Check you do not have any sale (red prices), beauty or premium items in your basket. Codes cannot be used on these.
    • Make sure you are entering the code in capital letters and without any spaces. This is super important!
    • Make sure you are not trying to apply more than one promo code per order.
    • Make sure you have selected the relevant delivery method, if your code is a delivery discount.
    • Some promotional codes only apply to certain items e.g. new in/hotlist. If you received your code on email, the full details of the items the code is applicable on will be included.
    • Items that are already on sale (red prices) will be excluded from any further discount via promo code (unless otherwise stated).
    • If you want to change the code on your order, press the “Change Code” button under the pink tick on the delivery page during checkout.
    • Promotional codes are country specific, so if you are given/find a code check this is relevant for the country you have ordered from.

  • Most of our codes are single use, so if you have used the code before and it is now showing as invalid then please check the terms of the code to confirm if it is single use.
MY PROMO CODE ISN'T APPLYING TO ALL ITEMS IN MY ORDER?
  • All sale (red prices), beauty and premium items are excluded from promotional code discounts, unless otherwise stated.
    • Some promotional codes are only applicable to selected items, check your email with the code- if there are items excluded then it will say so there.
AFTERPAY

Shop Now. Wear Now. Pay Later!
How does paying for your purchases in 4 simple fortnightly instalments sound?
Introducing AfterPay. Easy to use, simply select AfterPay option at checkout and we’ll ship your order out to you right away.

You then pay off your purchase in 4 fortnightly payments. If that doesn’t sound perfect enough, AfterPay is interest free!

All you need is :

  • An Australian Debit or Credit Card.
  • To be over 18 years of age.
  • An Australian residential address.
  • A minimum order of $35

Heads up - if you miss a payment you will be charged additional fee – please see afterpay for details.

REFER A FRIEND
  • I haven’t received my reward– You will receive your reward via email. Please make sure you have also checked your spam/ junk folders. Your rewards can also be found here https://www.prettylittlething.com.au/customer/account/raf/ . You cannot claim a reward just for referring a friend – they must have made their first purchase. At this point you will be send your reward.
  • Code not working?– Your code cannot be used on Sale, Beauty and the 50 Dresses/Swim promotions. Codes are valid from 14 days from the date received.
  • Name Sharing– Been referred by a friend? You can simply claim your reward by entering your friends name at checkout. Just hit the link ‘Referred by a friend?’ under the promo code box. You must enter your friends name correctly – otherwise it may delay your reward getting to you.
  • You can check all your referrals and codes received in your account here - https://www.prettylittlething.com.au/customer/account/raf/

Still need our help? Hit us up below.
FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.